Kokul Shanmugam

Professional summary

Product Owner and Business Analyst with 5 years of end-to-end delivery experience across SaaS, EdTech and e-Governance. Proven track record managing full product and delivery lifecycles across 10+ global accounts in the US, UAE and India. Known for bridging business and technical teams, driving GenAI-powered automation and delivering measurable business outcomes. Early adopter of AI-assisted development tools including Codex, Claude AI and Google Stitch.

Key achievements

Increased Bosch plant training compliance from 70% to 90% by integrating the LMS with the attendance system; scaled across plants.
Reduced enterprise client onboarding from 1–2 days to a few hours via bulk-upload automation and rule-based enrolment logic.
Delivered a client analytics dashboard in under 8 hours using AI-assisted development at ~1/20th usual cost with no dev dependency.
Achieved 90% client retention across 10+ global accounts via proactive account management and QBRs.
Delivered a Rs.10 crore e-Governance portfolio at TNeGA across 12+ initiatives with IAS-level stakeholders.

Core competencies

Product ownership

Backlog management, roadmapping, feature prioritisation, sprint planning, user story mapping, acceptance criteria, release planning, A/B testing, market research

Business analysis

Requirements (BRD, FRD, PRD, SRS), gap & impact analysis, As‑Is/To‑Be mapping, BPMN, workshop facilitation, wireframing, change management

Agile & delivery

Scrum, backlog refinement, cross-functional coordination, UAT coordination, vendor management, delivery tracking, Jira, Confluence

Pre‑sales & CX

Stakeholder management, solution demos, proposal preparation, agreement negotiation, L1/L2 support, account management, QBRs

Work experience

Nila Apps Pvt Ltd — EdRevel LMS and custom solutions

May 2023 – Present

Product Owner and Business Analyst

Primary SPOC owning product roadmap, discovery, pre-sales, delivery and post-sales support across 10+ global accounts.
Defined GenAI automation requirements (LLM-based grading and content generation) using MoSCoW and Cost–Revenue frameworks.
Led 4 enterprise migrations and onboarding integrations (Britannica, Bosch, Titan, Zydus Wellness) on time.
Owned pre-sales cycle for 25+ annual contracts; achieved 90% retention through proactive account management and QBRs.
Tracked adoption with SQL + Power BI; used signals to identify UX friction and drive continuous backlog reprioritisation.
Leveraged Codex, Claude AI and Google Stitch to deliver dashboards and UI prototypes, eliminating dev dependency.
Oversaw deployments for Tamil Virtual Academy (700,000+ users) and ICT Academy (600,000+ assessments/year).

Tamil Nadu e-Governance Agency (TNeGA)

Sep 2022 – May 2023

Product Owner and Business Analyst

Managed 12+ initiatives totaling Rs.10 crore across 5 departments; delivered 70% milestones on time and within budget.
Authored 10+ RFPs/RFQs; led vendor evaluation and governance reporting.
Liaison between IAS-level officials and vendors; translated workshops into technical specs and cost models.
Led digital transformation across CUMTA, Pudhumai Penn Scholarship Portal, Motor Vehicles computerisation, and geo-tagging portals.

State Institute of Rural Development (SIRD), Govt. of Tamil Nadu

Mar 2020 – Aug 2022

Training of Trainers (Part-time)

Conducted 40+ workshops for government personnel; improved platform adoption by 25% and achieved 70% satisfaction.
Designed training modules for Block Development Officers; supported user adoption during e-Governance rollouts.

Wipro Limited

Nov 2017 – Feb 2020

Project Engineer, QA and Business Analysis

Analyzed functional requirements for UK payment systems and designed test scenarios aligned to acceptance criteria.
Collaborated with Lloyds Bank stakeholders to validate requirements and track defects through resolution in Jira.
Managed sprint testing in an Agile framework; supported UAT cycles and tracked defect trends for release stability.

Tata Communications Transformation Services Ltd

Jul 2017 – Oct 2017

Associate Engineer

Analyzed telecom systems for performance improvement, maintained database integrity and created technical onboarding documentation.

Technical skills

SQL Power BI Google Sheets Excel (Advanced) Postman AWS (S3, SQS, CloudFront) System integration GitHub

AI & dev tools

Codex Claude AI GitHub Copilot Google Stitch Rapid prototyping Dashboard delivery Workflow automation

Education

Bachelor of Computer Science and Engineering

Panimalar Institute of Technology, Anna University • 2013 – 2017 • CGPA: 8/10

Certifications

GTExchange Practitioner (Levels 1 and 2), Bottomline Technologies
Certified Scrum Product Owner (CSPO), Scrum Alliance — In progress